Returns and refunds

You may return books for a full refund in any of the following cases:

1. If the book does not meet with your requirements, subject to the following conditions:
   1. the book must be returned within 28 days of receipt in the UK, 48 days of receipt in Europe, and 4 months of receipt in any country outside the UK or Europe; and
   2. it must be in its original condition.
2. If the book is found to be damaged or faulty. We will either replace the book or give you a full refund (including postage costs). Please state which option you prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.
3. The book was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.

Please enclose a copy of the delivery note or receipt when returning books, to assist administration. Books should be returned to:

Vine House Distribution Ltd
Mullany Business Park
Deanland Road
Golden Cross
Nr Hailsham
East Sussex
BN27 3RP
UK

We recommend you use their original packing. Refunds will be given in the same tender type as the original payment.

Although we will try to process your returns as soon as possible, please allow 28 days (in addition to the delivery time).

Vine House Customer Services will be happy to assist with clarification of the above points. You can contact them by telephone +44 (0)1825 723398 between 09.00 and 17.00 Monday to Friday (GMT), fax +44 (0)1825 724188, or email sales@vinehouseuk.co.uk.